ITCapital

ITCapital Sdn Bhd (popularly known as “ITCapital”) started its business in early 2000 via its venture in ITDistribution Sdn Bhd. ITCapital was incorporated as an investment holding company to rationalize and consolidate the multiple businesses established by the founders, Sabrina Shariff and Azman Abdullah, who saw the growing needs for Information and Communications Technology from businesses and the public sector in Malaysia.

ITDistribution started its business to bridge the gap in the public sector marketplace for industry. Having successfully extended the market reach of Hewlett Packard’s (HP) products, systems and services, particularly to the Malaysian Public Sector, Government Linked Corporations and the Telecommunications sector to soon earn itself the limited and prestigious status of Value-Added Distributor.

The founders next major venture, ITServices Sdn Bhd, was appointed as Dell Master Professional Service Agreement Partner for the implementation, maintenance and support services. Earlier, despite Dell’s Direct Sale business model, its sister company had generated leads for Dell products to major corporations with large scale installed sites and undertook the fulfilment and deployment of those large orders.

Mason Technologies Sdn Bhd was later established to capture the potential opportunities for software related services from the founders’ expanding customer base.

Pursuant to the corporate restructuring exercise, ITCapital was formally established as an ICT Group experienced and competent to offer a wide range of products and services particularly the following:

• Infrastructure supply and services outsourcing.
• Hardware and software infrastructure implementation and related services.
• Managed services and deployment of desktop equipment and peripherals to remote locations nationwide.
• Oracle and Microsoft application and database consultancy, development, implementation.
• Nationwide and 24×7 support and maintenance services for systems infrastructure.

ITServices Sdn Bhd

Since inception, ITServices aims to be a premier service outsourcing company. Within Dell’s Direct Sale Model, ITServices initially supported its sister company, a Dell Malaysia’s Fulfillment Partner with deployment and support services before later progressing as an authorized Local Service Partner under the Dell Master Professional Service Agreement.

With nationwide Dell certified engineers and implementors having competency in Desktop Lifecycle Management, Managed Client Services, Managed Deployment Services and Customised On-Site Support Services, operating through 14 Services Support Hubs, ITServices successfully delivered major and nationwide deployments for Ministry of Education, Petronas and Bank Simpanan Nasional.

ITServices was also appointed as one of the primary partners by Telekom Malaysia to undertake the installation and restoration of the UNIFI Internet broadband access for residential and business customers through TM’s optical fiber core network. By end of year 2017, ITServices had successfully deployed the UNIFI Service to more than 700,000 installed households or business sites. ITServices possess the Ministry of Finance’s Bumiputera Status.

ITDistribution Sdn Bhd

ITDistribution started operations as a Master Reseller and positively assisted the lowly capitalized Channel Partners to procure and timely deliver their large high value projects. ITDistribution was awarded the Value-Added Distributor status in 2005 after successfully demonstrating capability to operationally and financially support its 500 Bumiputera channel partners.

With the change of HP’s business strategy to reduce number of distributors, ITD decided to diversify its core business to professional solution and service provider. Known for its experiences with various infrastructure environments, ITDistribution was awarded the initial contract for the design and implementation of the Network and Data Repository Management Systems of the National Emergency Response Service for the Malaysian government and the maintenance contract has been renewed yearly to date. ITDistribution also possess the Ministry of Finance Bumiputra.

Mason Technologies Sdn Bhd (Mason)

Mason commenced operations in the year 2007 and is ITCapital’s move up the value chain, moving the Group’s business focus from infrastructure-based supply to the application consulting, Intellectual property-based services.

Mason is chartered as an Oracle and Microsoft applications consulting and implementation partner with industry experienced consultants and sustained investments in research and training to keep abreast of emerging technologies. Mason was certified Oracle Certified Advantage Partner and was accorded several awards. Mason was one of Oracle’s leading CRM implementation partners.

With experiences in implementing and supporting solutions from Oracle CRM, Siebel CRM on demand, Microsoft CRM and Sugar CRM, Mason is capable of identifying and assessing the strength and benefits of each solution and tailor to customers’ needs; from simple fast-to-adopt prototypes to fast-deploy CRM solutions and large-scale CRM deployments.

Mason has implemented CRM solution for LHDN and manages 24 hours database support for customers such as Bank Islam, Genting (M) Berhad, CTOS Berhad, Maxis Berhad, Tiong Nam Logistics Holdings Berhad, Prince Court Medical Centre, Honda Malaysia Sdn Bhd and United Overseas Bank (Malaysia) Berhad.